Refunds & Cancellations Policy

This Refund & Cancellation Policy applies to purchases made on OnZest, a brand operated by The Epic Ventures (“Company”, “we”, “our”, “us”), through the website https://onzest.in.

1. CANCELLATIONS
Orders or subscriptions may be cancelled only if the request is raised within the time period specified on the service or product page. Once a service has been initiated, delivered, or accessed, cancellations may not be possible.

2. REFUNDS
Refunds are applicable only in cases where:
- The service was not delivered as promised, or
- A duplicate payment was made, or
- A technical error occurred during payment.

All refund requests must be sent via email to the contact details provided below with valid payment details and reason for the request.

3. NON-REFUNDABLE CASES
Refunds will not be provided for:
- Change of mind after purchase
- Services already delivered or partially used
- Delays caused due to factors beyond the Company’s control
- Incorrect information provided by the user

4. REFUND PROCESSING TIME
If a refund is approved, the amount will be credited back to the original payment method within 5–7 working days, depending on the payment provider or bank.

5. MODIFICATION OF POLICY
The Epic Ventures reserves the right to modify this Refund & Cancellation Policy at any time without prior notice. Changes will be effective once updated on the website.

6. CONTACT INFORMATION
For any refund or cancellation related queries, please contact:

The Epic Ventures (Operating as OnZest)
Email: support@onzest.in
Website: https://onzest.in